Urban District Apartments - Milan Isola Torelli (1BR)

Booking rules

CHECK-IN:
Registration and all payment are required before arrival.
Standard Check-In Time is from 15:00 to 21:00.
- FREE VIRTUAL SELF CHECK-IN and easy access to the property by digital key (Free Personal Check-In @ UD Apartments’ Reception for Apartments without Self Check-in).
Personal Check-in, Early Check -in, Late Check-in and Night Check-in available with Extra charges.
- NO Personal Check-In after 00:00 (Midnight), not even in case of unexpected events or delays.

CHECK-OUT:
- Standard Check-Out is max at 10:30 am.

SECURITY DEPOSIT:
The Security Deposit is charged by Credit Card before arrival, during the Virtual Check-In Process. It will be refunded after departure, unless there are proven damages or bad behaviors (party, noise, smoking…). NO CASH accepted.
CITY TOURIST TAX:
City Tax is not included in the rent and will be charged during the Virtual Check-In Process. NO CASH accepted.

Cancellation policy

Accepted payments

Euro/Master Card
Visa

Security deposit

Euro 300,00

Check in time

From 15:00 to 19:00

Check out time

Before 10:30

Arrival instructions

OPTION 1: VIRTUAL SELF CHECK-IN "Avoid extra charges & Keep Social Distance"
Note: Please inform expected arrival time min. 48h in advance at: reservation_milan@urbandistrictapartments.com
To improve our Guest’s service, we have implemented and included in your reservation the use of VIRTUAL SELF CHECK-IN. You can have free access to the apartment just using your smartphone without keys’ handover and personal interactions with the Reception personnel. Do the online check-in before arrival and get your Access Code to access the property.
1) Few days before your arrival, you will receive an email with the instructions. Our partner for the Virtual Self Check-In is VIKEY
2) Please make sure to follow the instructions, do the SELF CHECK-IN and set pending payments, at latest 48 hours before your arrival
3) ALL guests must be registered with a valid ID or Passport
4) Your Smartphone will become the Key to access the apartment and get all needed information about the property.
5) Go Directly to the Apartment. Starting from 15:00 your Electronical Key is available.
OPTION 2: PERSONAL CHECK-IN @Office/Reception Viale Tunisia 32, Milano "Extra charges will be applied"
Note: If you request Personal Check-In you must provide expected arrival time min. 48h in advance at: reservation_milan@urbandistrictapartments.com
Arrival time has to be re-confirmed min.60 minutes before arrival at office.
1. Meeting point for Personal Check-In is Reception/Office @ Viale Tunisia 32, Milano (Mon-Fri /3pm - 7pm) (weekends and local bank holiday excluded).
2. After Personal Check-In and registration, you will be free to access the apartment. Please note that ALL guests have to be registered.
3. Call the provided Contact Person 1 hour before the Arrival or when you land.
4. Personal Check-In Charges:
- 20 Euros: from 15:00 to 19:00 (Mon-Fri), where Self Check-in is not available
- 40 Euros: Late Personal Check In from 19:00 to 23:00 (Mon-Fri)
- 55 Euros: Night Personal Check-In from 23:00 to 00:00 (Mon-Fri)
- NO Personal Check-in after 00:00 (Midnight). Not even in the event of delays or unexpected events.
5. 30 Euros: Early Check-In (starting from 12:30pm, if available and agreed in advance).
INVOICE. In case you need an Invoice please send by e-mail to reservation@urbandistrictapartments.com
The invoice has to be requested no latest of your departure date.